Swiftcover.com Bronze

General Conditions - Applicable to all sections of each policy:
7. If You wish to cancel this policy within 14 days of receipt of the policy documents You may do so by writing to Us and returning Your schedule of insurance. Where this happens You will receive a proportionate refund of the premium paid for the unexpired portion of the period of cover, unless You have claimed for the death/loss of Your pet then the annual premium must be paid in full.

Claims Conditions - Applicable to all sections of each policy:
You must comply with the following conditions, to the best of Your knowledge and belief, to have the full protection of Your Policy.
If You do not comply We may at Our option cancel the Policy or refuse to deal with Your claim or reduce the amount of any claim payment.
1. In the event of any possible claim under any sections of this insurance You must notify Thornside as soon as possible and not later than 60 days after any possible Incident likely to result in a claim.
If You do not notify Us within 60 days and this prejudices Our ability to verify the claim then, other than in exceptional circumstances, no payments will be made in respect of the claim.
2. If any liability under this insurance is covered by any other insurance policy We will not pay more than Our rateable proportion.
3. Following a claim We shall be entitled to take over and exercise any rights in Your name against any other party for Our own benefit and at Our own expense to recover any payment We have made under this Policy
4. If no purchase receipt can be produced then We will pay the replacement cost of a similar pet up to the maximum limits of indemnity stated under each section of cover.
5. You must not act in a fraudulent manner, including if You or anyone acting for You:
- make a claim under the policy knowing the claim to be false or fraudulently exaggerated in any respect;
- make a statement in support of any Policy or claim knowing the statement to be false in any respect;
- made a false declaration when You incepted the policy or made any subsequent amendment to the policy or advised of a claim;
- submit a document in support of any policy or claim knowing the document to be forged or false in any respect;
- commit a fraud on any other policy that we insure; or
- make a claim in respect of any loss or damage caused by Your wilful act or with your collusion, then at our option We:
- will not pay any claim that has been or will be made under the Policy;
- will be entitled to recover from You the total amount of any claim already paid under the Policy plus any recovery costs;
- will cancel the Policy or declare it void from inception, not make any return of premium and also recover any unpaid premium;
- will regard any other Policy that Swiftcover provide and with which You are connected as fraudulent;
- will inform the police of the circumstances.
Claims Made Overseas
In the event that Your Pet requires veterinary treatment whilst temporarily in Eire or a Member Country of the PETS Travel Scheme (Non EUl countries are excluded), payment of any treatment will be made by You to the Vet whilst You are there.
Upon Your return home You should telephone the claims helpline immediately and report the claim.
You will then be sent a claim form for completion and return with all the paid Veterinary receipts.
Settlement will then be made to You after the deduction of the Excess in Sterling at the current rate of exchange, such payment discharging Us from all further liability connected with such claim.

Claims Conditions - Applicable to all sections of each policy:
You must comply with the following conditions, to the best of Your knowledge and belief, to have the full protection of Your Policy.
If You do not comply We may at Our option cancel the Policy or refuse to deal with Your claim or reduce the amount of any claim payment.
2. If any liability under this insurance is covered by any other insurance policy We will not pay more than Our rateable proportion.

Section 1:
Veterinary Fees Cover
We will pay You for all reasonable and customary charges made for Treatment carried out by a Vet. Cover is provided for an Accident, Illness or Incident occurring to Your Pet, subject to the indemnity limit of
£2,000 (Bronze) or £4,000 (Silver) or £7,000 (Gold) dependent on the cover selected and Excess as specified below and subject to written notice of such Accident, Illness or Incident having been given to
Thornside within 60 days of occurrence. The limit of cover and Excess are on a per Incident basis.
Cover remains in place for each Incident until the Policy limit is reached subject to the payment of relevant premiums.
We cover fees for Alternative Medicine and a limited number of Complimentary Medicine sessions which the Vet recommends and as approved by Us (subject to approval We will authorise a limited number of
hydrotherapy sessions provided these are administered by a member of the Canine Hydrotherapy Association.)
Exclusions:
We will not be liable for:
(Please refer to Your current Policy schedule to establish the Excess applicable.)
1.
(a) The excess shown in your policy schedule.
(b) Any Treatment after the policy has lapsed/expired.
2. Veterinary fees in connection with:
(a) Any Pre-existing Conditions or Illness unless previously agreed by Thornside.
(b) Any Illness or condition (not Accident) arising prior to or within the first 10 days of the inception date of the insurance. (This exclusion is not applicable to renewed policies.)
(c) Preventative and elective Treatments, routine examinations and Treatment including:
- routine spaying or castration.
- whelping or kittening.
- spaying for false pregnancy.
- spaying for mammary tumours.
- routine removal of dewclaws.
- routine worming and flea treatments.
- routine blood tests.
- any treatment in connection with pregnancy or parturition.
(d) Organ transplantation and associated cost.
(e) Behavioural problems and training unless caused as a direct result of an insured Incident occurring during the Period of Insurance.
(f) Non-essential hospitalisation and / or house calls unless the Vet declares that to move Your Pet would seriously endanger its health.
(g) Prescription food, other than for a 4 week period for a specific incident. We will pay the difference between the normal cost of feeding your pet and what you pay for the diet.
(h) The cost of dentistry except as result of an Accident.
(i) Any claim for any form of special diet, housing, or bedding needed for the Treatment or general wellbeing of Your Pet.
(j) Any claim for cryptorchism (Retained testicle(s)).
(k) Any claim as a result of a 'notifiable' disease e.g. Rabies.
(l) Any charges in respect of euthanasia except in the case of humane destruction to alleviate incurable and inhumane suffering.
Any charges in respect of disposal, cremation, or burial of Your Pet.
(m) The repair and treatment of umbilical hernias.
(n) Fees for Alternative Medicine or Complementary Medicine that have not been approved by Thornside.

Section 1:
Veterinary Fees Cover
We will pay You for all reasonable and customary charges made for Treatment carried out by a Vet. Cover is provided for an Accident, Illness or Incident occurring to Your Pet, subject to the indemnity limit of
£2,000 (Bronze) or £4,000 (Silver) or £7,000 (Gold) dependent on the cover selected and Excess as specified below and subject to written notice of such Accident, Illness or Incident having been given to
Thornside within 60 days of occurrence. The limit of cover and Excess are on a per Incident basis.
Cover remains in place for each Incident until the Policy limit is reached subject to the payment of relevant premiums.
We cover fees for Alternative Medicine and a limited number of Complimentary Medicine sessions which the Vet recommends and as approved by Us (subject to approval We will authorise a limited number of
hydrotherapy sessions provided these are administered by a member of the Canine Hydrotherapy Association.)
Exclusions:
We will not be liable for:
(Please refer to Your current Policy schedule to establish the Excess applicable.)
1.
(a) The excess shown in your policy schedule.
(b) Any Treatment after the policy has lapsed/expired.
2. Veterinary fees in connection with:
(a) Any Pre-existing Conditions or Illness unless previously agreed by Thornside.
(b) Any Illness or condition (not Accident) arising prior to or within the first 10 days of the inception date of the insurance. (This exclusion is not applicable to renewed policies.)
(c) Preventative and elective Treatments, routine examinations and Treatment including:
- routine spaying or castration.
- whelping or kittening.
- spaying for false pregnancy.
- spaying for mammary tumours.
- routine removal of dewclaws.
- routine worming and flea treatments.
- routine blood tests.
- any treatment in connection with pregnancy or parturition.
(d) Organ transplantation and associated cost.
(e) Behavioural problems and training unless caused as a direct result of an insured Incident occurring during the Period of Insurance.
(f) Non-essential hospitalisation and / or house calls unless the Vet declares that to move Your Pet would seriously endanger its health.
(g) Prescription food, other than for a 4 week period for a specific incident. We will pay the difference between the normal cost of feeding your pet and what you pay for the diet.
(h) The cost of dentistry except as result of an Accident.
(i) Any claim for any form of special diet, housing, or bedding needed for the Treatment or general wellbeing of Your Pet.
(j) Any claim for cryptorchism (Retained testicle(s)).
(k) Any claim as a result of a 'notifiable' disease e.g. Rabies.
(l) Any charges in respect of euthanasia except in the case of humane destruction to alleviate incurable and inhumane suffering.
Any charges in respect of disposal, cremation, or burial of Your Pet.
(m) The repair and treatment of umbilical hernias.
(n) Fees for Alternative Medicine or Complementary Medicine that have not been approved by Thornside.

Section 1:
Veterinary Fees Cover
We will pay You for all reasonable and customary charges made for Treatment carried out by a Vet. Cover is provided for an Accident, Illness or Incident occurring to Your Pet, subject to the indemnity limit of
£2,000 (Bronze) or £4,000 (Silver) or £7,000 (Gold) dependent on the cover selected and Excess as specified below and subject to written notice of such Accident, Illness or Incident having been given to
Thornside within 60 days of occurrence. The limit of cover and Excess are on a per Incident basis.
Cover remains in place for each Incident until the Policy limit is reached subject to the payment of relevant premiums.
We cover fees for Alternative Medicine and a limited number of Complimentary Medicine sessions which the Vet recommends and as approved by Us (subject to approval We will authorise a limited number of
hydrotherapy sessions provided these are administered by a member of the Canine Hydrotherapy Association.)
Exclusions:
We will not be liable for:
(Please refer to Your current Policy schedule to establish the Excess applicable.)
2. Veterinary fees in connection with:
(n) Fees for Alternative Medicine or Complementary Medicine that have not been approved by Thornside.

6 weeks
General Exclusions - Applicable to all sections of each policy:
We will have no liability for :
2. Any claims for a Pet under the age of 6 weeks.
Cover in respect of pets aged between 6 and 8 weeks will be restricted to Accident only.

Pet Legal
Lawyers are available to provide advice and explain legal issues in plain English and in a friendly and helpful way - available 24 hours a day, 365 days a year.
Telephone 0870 1628 153
(Telephone lines are open 24 hours a day, 365 days a year.)

Healthcare away from Home:
If You or Your Pet are away from home whilst in the United Kingdom, Northern Ireland, Isle of Man, and Channel Islands and Your Pet needs urgent Veterinary care, Thornside gives you access to our help lines so
we can identify the nearest Vet for You.
Telephone 0870 240 1495
(Telephone lines are open from 8.00am to 6.00pm weekdays and 9.00am to 2.00pm Saturdays.)

Bereavement Counselling
An understanding, confidential and professional service enabling You to talk for as long as You need about the death or Illness of Your Pet. Help and advice to address the symptoms brought about by bereavement
is available 24 hours a day, 365 days a year.
Telephone 0870 1628 153
(Telephone lines are open 24 hours a day, 365 days a year.)

Pet Minders
This enables You to locate a registered pet minder (on a national basis) for either a few minutes or indeed weeks, in order to look after Your Pet while You are away.
Telephone 0870 240 1495
(Telephone lines are open from 8.00am to 6.00pm weekdays and 9.00am to 2.00pm Saturdays.)