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Man Caught Up in 'Pants' Bank Password Row
A Shrewsbury man who registered his telephone banking password as "Lloyds is pants" has had it changed by the provider - to "no it's not".
Lloyds TSB customer Steve Jetley said that he chose the original password after a dispute with the bank over an insurance policy. The switch only emerged after he attempted to use the disparaging phrase to gain access to his account, and was turned down.
The bank subsequently told Mr Jetley that the password had been substituted due to the original being "not appropriate" for use. Incensed, the customer then tried to change it again - proposing possible alternatives including "Lloyds is rubbish" and "Barclays is better".
Speaking to the BBC, the irate customer explained: "I asked [Lloyds TSB] if it was 'pants' they didn't like, and would 'Lloyds is rubbish' do? But they didn't think so.
"The rules seemed to change, and they told me it had to be one word, so I tried 'censorship', but they didn't like that, and then said it had to be no more than six letters long."
Responding, Lloyds TSB offered Mr Jetley their apologies. "Customers can have any password they choose and it is not our policy to allow staff to change the password without the customer's permission," it said in a statement.
"The member of staff involved no longer works for Lloyds TSB."
Mr Jetley also told the broadcaster that he was still trying to think up an alternative password.
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