RAC Solution 3

Your Right to Cancel
1. You are entitled to cancel your membership up to 14 working days following the date of, your membership commencement (or renewal) date, or the date you receive your Terms of Membership booklet, whichever happens later.
2. If you have not made a claim within the first 14 days we will refund the cost of your membership.
3. If you use the service within the first 14 days and decide to cancel, you will not be eligible for any refund.

Vehicle Specifications
RAC UK Breakdown assistance is available to members when they are travelling in a car, motorised caravan, van or pickup or car derived van, minibus or motorcycle which complies with the specifications set out below:
     Max Weight (gross) Max Length     Max Width
Vehicles     3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
Caravans / Trailers    3.5 tonnes   7.6 meters (25ft) including tow bar   2.3 meter (7ft 6in)
Vans / Pickups/ Car derived Vans 3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
- Vans, Pickups or Car derived Vans can be covered upon payment of an additional premium.
- Any additional premium will depend on the type of vehicle you are travelling in, but will be no more than £10.00.
Please note this surcharge does not apply to Response members.

Vehicle Specifications
RAC UK Breakdown assistance is available to members when they are travelling in a car, motorised caravan, van or pickup or car derived van, minibus or motorcycle which complies with the specifications set out below:
     Max Weight (gross) Max Length     Max Width
Vehicles     3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
Caravans / Trailers    3.5 tonnes   7.6 meters (25ft) including tow bar   2.3 meter (7ft 6in)
Vans / Pickups/ Car derived Vans 3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
- Vans, Pickups or Car derived Vans can be covered upon payment of an additional premium.
- Any additional premium will depend on the type of vehicle you are travelling in, but will be no more than £10.00.
Please note this surcharge does not apply to Response members.

Vehicle Specifications
RAC UK Breakdown assistance is available to members when they are travelling in a car, motorised caravan, van or pickup or car derived van, minibus or motorcycle which complies with the specifications set out below:
     Max Weight (gross) Max Length     Max Width
Vehicles     3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
Caravans / Trailers    3.5 tonnes   7.6 meters (25ft) including tow bar   2.3 meter (7ft 6in)
Vans / Pickups/ Car derived Vans 3.5 tonnes   5.5 meters (18ft) including tow bar   2.3 meter (7ft 6in)
- Vans, Pickups or Car derived Vans can be covered upon payment of an additional premium.
- Any additional premium will depend on the type of vehicle you are travelling in, but will be no more than £10.00.
Please note this surcharge does not apply to Response members.

Roadside
Roadside is available in the Territory and the Republic of Ireland.
If your vehicle has suffered a breakdown we will provide the following:
- A RAC patrol or contractor to assist you.
- Labour at the roadside.
- If we are unable to repair the vehicle within a reasonable time, or if repairs are unwise, we will transport the Vehicle to a destination of your choice within 10 miles. If you have no preferred destination, we will take the vehicle to a nearby garage.
- Transport for you and up to seven passengers to the above chosen destination. (If there are more than five people this may require two separate vehicles. An adult from the covered vehicle must accompany any children).
- If you need to leave your vehicle at the garage we will reimburse you for taxi fares up to 20 miles. (A receipt must be obtained).
What is not covered:
- Breakdowns within a quarter of a mile of your home or where you normally keep the vehicle.
- A second recovery if the original fault has not been properly repaired by a third party or if we have advised you that it is a temporary repair.
- Any matters excluded under our Terms of Membership (full details shown on page 20).

Recovery
- Recovery is available in the Territory.
- Recovery is only available to members who already subscribe to our Roadside service.
- We will provide the following service if we cannot get your vehicle repaired locally within a reasonable time:
- Transportation of your vehicle to your home or a single address anywhere else in the Territory.
- Transport for you and up to seven passengers to the above chosen destination (If there are more than five people this may require two separate vehicles. An adult from the covered vehicle must accompany any children).
- The above Recovery service is also available should you be taken ill and cannot continue your journey as you have no passengers who can drive the vehicle. You will need to produce some form of medical certificate for this (In these cases, we will provide service at our discretion).
What is not covered:
- Breakdowns within a quarter of a mile of your home or place where the vehicle is usually kept
- A second recovery if the original fault has not been properly repaired by a third party or if we have advised you that it is a temporary repair.
- The use of the recovery service as a way to avoid repair costs.
- Recovery must be arranged at the time of breakdown and cannot be requested later.
- Unless specifically included in the Recovery cover described above, all matters excluded under Roadside.

At Home
- At Home is available in the Territory.
- At Home is only available to members who already subscribe to our Roadside service.
- If you have paid the additional At Home subscription you are entitled to use the service described under Roadside within a quarter of a mile of your home address or where you normally keep the vehicle.
What is not covered:
- Taxi service, as described under the Roadside heading.
- Vehicle servicing or reassembly.
- Unless specifically included in the At Home cover described above, all matters excluded under Roadside.

No Callout Discount (Existing members who have purchased membership before 14th August 2006)
1.If you have taken our RAC Solutions cover at the start of your current membership year, you will be entitled to a 10% no callout discount on your RAC Solutions membership next year, provided neither you nor anyone else covered by your membership has called out an RAC Patrol or contractor during your membership year.
2.Your no callout discount on the cost of your next year's RAC Solutions membership will increase until 2010 by 10% per annum, up to a maximum discount of 50%, for each membership year during which neither you nor anyone else covered by your membership calls out an RAC patrol or contractor.
3.If you are entitled to a no callout discount of 10% or 20% and either you or anyone else covered by your membership calls out an RAC Patrol or contractor, you will lose your entitlement to a no callout discount.
4.If you become entitled to a no callout discount of 30% or more and either you or anyone else covered by your membership calls out an RAC patrol or contractor:
- Once during the membership year your entitlement to a no callout discount will be reduced to 10%;
- More than once during the membership year, you will lose your entitlement to a no call out discount.
5.For the purpose of calculating your membership fee, the no callout discount will be applied after any other discounts.
6.European Cover is excluded from the no callout discount, so any callout made under the European Cover will not count as a callout for the purposes of the no callout discount, and will not affect your entitlement to the discount. Please note: No callout discount is not applicable to the cost of European Cover.
7.We will offer this no callout discount until March 2010 and reserve the right to withdraw it at that time on giving you reasonable notice. No call out discount (New members purchasing on or after 14th August 2006) .
1.You will receive 10% no callout discount if you or anyone covered under your policy does not call us out during your current membership year.
2.The no callout discount is non-cumulative and will remain at 10% if you do not call us out in subsequent years of your membership.

No Callout Discount (Existing members who have purchased membership before 14th August 2006)
1.If you have taken our RAC Solutions cover at the start of your current membership year, you will be entitled to a 10% no callout discount on your RAC Solutions membership next year, provided neither you nor anyone else covered by your membership has called out an RAC Patrol or contractor during your membership year.
2.Your no callout discount on the cost of your next year's RAC Solutions membership will increase until 2010 by 10% per annum, up to a maximum discount of 50%, for each membership year during which neither you nor anyone else covered by your membership calls out an RAC patrol or contractor.
3.If you are entitled to a no callout discount of 10% or 20% and either you or anyone else covered by your membership calls out an RAC Patrol or contractor, you will lose your entitlement to a no callout discount.
4.If you become entitled to a no callout discount of 30% or more and either you or anyone else covered by your membership calls out an RAC patrol or contractor:
- Once during the membership year your entitlement to a no callout discount will be reduced to 10%;
- More than once during the membership year, you will lose your entitlement to a no call out discount.
5.For the purpose of calculating your membership fee, the no callout discount will be applied after any other discounts.
6.European Cover is excluded from the no callout discount, so any callout made under the European Cover will not count as a callout for the purposes of the no callout discount, and will not affect your entitlement to the discount. Please note: No callout discount is not applicable to the cost of European Cover.
7.We will offer this no callout discount until March 2010 and reserve the right to withdraw it at that time on giving you reasonable notice. No call out discount (New members purchasing on or after 14th August 2006) .
1.You will receive 10% no callout discount if you or anyone covered under your policy does not call us out during your current membership year.
2.The no callout discount is non-cumulative and will remain at 10% if you do not call us out in subsequent years of your membership.

Recovery
- Recovery is available in the Territory.
- Recovery is only available to members who already subscribe to our Roadside service.
- We will provide the following service if we cannot get your vehicle repaired locally within a reasonable time:
- Transportation of your vehicle to your home or a single address anywhere else in the Territory.
- Transport for you and up to seven passengers to the above chosen destination (If there are more than five people this may require two separate vehicles. An adult from the covered vehicle must accompany any children).

Recovery
- Recovery is available in the Territory.
- Recovery is only available to members who already subscribe to our Roadside service.
- We will provide the following service if we cannot get your vehicle repaired locally within a reasonable time:
- Transportation of your vehicle to your home or a single address anywhere else in the Territory.
- Transport for you and up to seven passengers to the above chosen destination (If there are more than five people this may require two separate vehicles. An adult from the covered vehicle must accompany any children).

Roadside
Roadside is available in the Territory and the Republic of Ireland.
If your vehicle has suffered a breakdown we will provide the following:
- A RAC patrol or contractor to assist you.
- Labour at the roadside.
- If we are unable to repair the vehicle within a reasonable time, or if repairs are unwise, we will transport the Vehicle to a destination of your choice within 10 miles. If you have no preferred destination, we will take the vehicle to a nearby garage.
- Transport for you and up to seven passengers to the above chosen destination. (If there are more than five people this may require two separate vehicles. An adult from the covered vehicle must accompany any children).

Roadside
Roadside is available in the Territory and the Republic of Ireland.
If your vehicle has suffered a breakdown we will provide the following:
- A RAC patrol or contractor to assist you.
- Labour at the roadside.
- If we are unable to repair the vehicle within a reasonable time, or if repairs are unwise, we will transport the Vehicle to a destination of your choice within 10 miles. If you have no preferred destination, we will take the vehicle to a nearby garage.

RAC Membership does not cover
Any costs incurred as a result of you failing to carry a serviceable spare tyre and wheel, appropriate to your vehicle, caravan or trailer.
Please note: Motorised vehicles that are manufactured without the provision of a spare wheel will be considered on their individual merits. Assistance in changing a wheel is covered, subject to you carrying a serviceable spare as specified above.

At Home
- At Home is available in the Territory.
- At Home is only available to members who already subscribe to our Roadside service.
- If you have paid the additional At Home subscription you are entitled to use the service described under Roadside within a quarter of a mile of your home address or where you normally keep the vehicle.
What is not covered:
- Taxi service, as described under the Roadside heading.
- Vehicle servicing or reassembly.
- Unless specifically included in the At Home cover described above, all matters excluded under Roadside.

At Home
- At Home is available in the Territory.
- At Home is only available to members who already subscribe to our Roadside service.
- If you have paid the additional At Home subscription you are entitled to use the service described under Roadside within a quarter of a mile of your home address or where you normally keep the vehicle.
What is not covered:
- Taxi service, as described under the Roadside heading.
- Vehicle servicing or reassembly.
- Unless specifically included in the At Home cover described above, all matters excluded under Roadside.

If the vehicle should breakdown whilst towing a caravan or trailer we will recover your vehicle together with the caravan or trailer.
If your caravan or trailer breaks down in a way that means it cannot be repaired, we will be unable to recover your caravan or trailer. If this situation arises, we can arrange for the recovery of the caravan or trailer, although you will be responsible for any costs incurred. We would recommend that you always carry a serviceable spare tyre and wheel appropriate to your vehicle, caravan or trailer.
Maximum caravan or trailer length  7.6 metres (25ft) including tow bar

Legal advice
We can advise on many legal issues (regardless of fault), including uninsured losses, repair problems, traffic offences, consumer disputes and the best ways of getting the best value for your vehicle if it is a write-off.

RAC membership does not cover:
The cost of a locksmith (if we are unable to open the vehicle for any reason), bodyglass or tyre specialist. We will arrange for your vehicle to be taken to a nearby garage for assistance but you will have to pay for any work carried out on the vehicle. Any other recovery may be arranged but you will be liable for any additional costs

Fair Call scheme
Fair Call was introduced in 1989 to protect the majority of members, ensuring that the highest level of service is always delivered. Only a small percentage of members are affected.
Depending on your type of membership, during each membership year you have the right to call us out to provide breakdown assistance a number of times. We call this your breakdown entitlement.
Breakdown Entitlement
    Single   Joint   Family
Personal Based   5 Callouts  6 Callouts   7 Callouts
Basic Cover    1 Callout   2 Callouts   3 Callouts
    One Vehicle   Two Vehicles   Three Vehicles
Vehicle Based   5 Callouts   6 Callouts   6 Callouts

If you are a Member with five or more completed years your fair call entitlement will increase by an additional two callouts.
If you change your membership cover, your callout entitlement will be adjusted if appropriate. We will let you know when you are approaching your maximum entitlement.
If you exceed your entitlement you will have to pay additional charges, set by us, and such charge will be no less than £59.00 per callout, payable prior to us providing the Roadside or At Home service only.
Please note: When you have reached your maximum entitlement under Fair Call, you may not change your membership cover within the current membership year and we reserve the right to renew your membership offering a lower breakdown entitlement the following year.

Fair Call scheme
Fair Call was introduced in 1989 to protect the majority of members, ensuring that the highest level of service is always delivered. Only a small percentage of members are affected.
If you exceed your entitlement you will have to pay additional charges, set by us, and such charge will be no less than £59.00 per callout, payable prior to us providing the Roadside or At Home service only.
Please note: When you have reached your maximum entitlement under Fair Call, you may not change your membership cover within the current membership year and we reserve the right to renew your membership offering a lower breakdown entitlement the following year.